FAQs
ORDERS
How can I place an order?
You can place an order directly on our website by adding items to your cart and completing the checkout process. Once your order is placed, you’ll receive an email confirmation with your order details.
How can I place an order?
You can place an order directly on our website by adding items to your cart and completing the checkout process. Once your order is placed, you’ll receive an email confirmation with your order details.
How can I see my previous order history?
Log in to your account and navigate to the Order History section. There, you can view all past orders, statuses, and receipts.
How do I amend or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We can make adjustments only before your order has been processed or shipped.
SHIPPING AND RETURNS
How long after placing my order should I expect to receive it?
Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location and chosen shipping method. You’ll receive tracking information as soon as your order ships.
Do you ship outside the United States?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on destination and will be displayed at checkout.
Can I return an item and receive a refund?
Yes — you can return most items within our return window as long as they are unused, unworn, and in original packaging. After we receive and inspect the return, a refund will be issued to your original payment method.
Can I return an item if I ordered the wrong thing?
Absolutely. If you ordered the wrong item, you can return it as long as it meets our return policy requirements. You may also exchange it for the correct item if available.
I received my order, but something’s missing — what should I do?
We’re here to help! Please contact us right away with your order number and details of the missing item. We’ll investigate and make sure the missing item is sent to you as quickly as possible.
LOYALTY
What is the loyalty program?
Our loyalty program rewards you with points every time you shop, which you can redeem for discounts and exclusive perks.
How do I join?
Simply create an account on our website. Enrollment is automatic and free.
How do I earn points?
You earn points for every purchase, plus bonus points during promotions, referrals, and special events.
Do my points expire?
Points expire after 12 months of inactivity on your account.
How do I check my point balance?
Log in to your account and visit the “Loyalty Points” or “Rewards” section.
How do I redeem my points?
When checking out, you’ll see an option to apply available points to your order.
Are there different membership tiers?
Yes! You can unlock higher tiers by earning more points, each offering bigger rewards and exclusive benefits.
Can I earn points on sale items?
Yes—points are earned on all eligible purchases, including sale items unless otherwise noted.
What happens if I return an item?
Points earned for that purchase will be deducted once the return is processed.
Can I transfer or share my points?
Points cannot be transferred between accounts or shared.